Order Processing Times

Order processing times vary depending on where your order has been assigned to. Online orders assigned to our retail stores across Australia, Denmark & Norway will be processed within 1-2 business days. Online orders assigned to our main warehouse in China require a long processing time of up to 10 business days.

In some instances, we are not able to foresee where an order may be assigned to ahead of you placing your order. As such, we kindly ask you to keep these processing times in mind. Please note that orders containing multiple items may split & be shipped from several difference locations depending on where the stock is located.

Order Cancellations & Amendments

We are not able to make amendments to orders once they have been placed. Please contact our customer care team at hello@shopthecurated.net as soon as possible & we will do our best to cancel your order so long as your order has not been processed yet.

Currency

All product prices indicated & payments made on the Australian & New Zealand store are in AUD currency. Conversion rates & fees will be dependent on your financial institution.

Shipping Partners

The Curated delivers globally using UPS or locally by Australia Post at a cost of $20AUD. Delivery can be expected within 3-7 business days.

Please note that orders containing multiple items may split & be shipped from several difference locations depending on where the stock is located.

Duties & Taxes

The Curated has set up warehouses in its key markets to offer the best prices. In the EU, UK and Australia & NZ all custom charges, duties and other applicable taxes are pre-paid at check-out.

PO Boxes & Mail Forwarding Services

We are unable to ship to PO Boxes, APO or mail forwarding services. We ask that you use an alternative address at checkout.

Styles available for pre-order allow you to purchase the product ahead of production to guarantee your purchase before it sells out. At the time of placing a pre-order, you will be required to pay the full RPP. As stipulated on the product page, pre-order products are subject to different dispatch times with delivery times subject to change. Our Customer Care team will reach out directly, if your pre-order is impacted by any unprecedented delays. Please note that our standard returns policy applies to pre-orders.