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30% OFF AUTOMATICALLY ON OUR ARCHIVE PIECES

Orders & Shipping

Orders

Can I pay in a different currency?

All orders will be charged in AUD. Conversion rates and fees will be dependent on your financial institution. Please check with your financial institution for any conversion/international fees as we are a foreign company.

Do you offer discount codes?

The Curated is a small company that was created to provide customers with luxury, high quality items at affordable prices. To achieve this, we have minimised a lot of costs. We also absorb a great proportion of the shipping costs ourselves as well as having very low profit margin on our pieces. For this reason, we are unable to provide any discount codes.

An item I want is out of stock, can I pre-order?

Please e-mail us at hello@shopthecurated.net and our team can check if we have stock available for you to purchase. Unfortunately, if the item is out of stock we are unable to take pre-orders. Please sign up to receive a notification for when the item is available again.

How long will it take to receive my order?

If the item is a pre-order, please check the pre-order page or the product page for an estimated shipping date. If the item is in stock and ready to be shipped, please allow 1-3 business days for the order to be processed and on average a further 5-7 business days for delivery. During holiday and busy periods, there may be some delays in processing times.

Can I make changes to my order?

We are unable to make amendments to orders once they have been placed. If you would like to make any changes to your order, please contact our customer care team at hello@shopthecurated.net as soon as possible. We will do our best to cancel your order (as long as your order has not been processed yet) so that you can place a new order.

Can I cancel my order?

Please contact our customer care team at hello@shopthecurated.net as soon as possible. We will do our best to cancel your order as long as your order has not been processed yet.

Can I cancel my pre-order?

Please contact our customer care team at hello@shopthecurated.net as soon as possible. We will do our best cancel your order as long as your order has not been processed yet.

What else do I need to know before ordering?

Please be aware that if any items shipped are rejected and returned to The Curated (ie. If the recipient has provided the incorrect delivery address or there is no one to accept the package) we are unable to refund original shipping charges, custom charges or any return/rejection charges that are incurred by The Curated.

Shipping

How much is shipping?

We currently offer free shipping to Australia & New Zealand.

Which carrier do you use?

All parcels will be shipped with either DHL Express or Sendle.

Are taxes included in the price?

All taxes & duties are included in the price and is prepaid so that you will not be required to pay anything further upon delivery. We ship with Deliveries Duties Paid.

Where do you ship from?

We ship directly from our shipping office in China. On occasion, your order may be allocated and shipped from our Melbourne store.

Do you ship to PO Boxes, APO or mail forwarding services?

We are unable to ship to PO Boxes, APO or mail forwarding services. We ask that you use an alternative address at checkout.

Do you ship with signature on delivery?

Yes, all of our parcels require signature on delivery. Should you choose to waive the signature, you will be solely responsible for any loss or damage to the parcel.

Can I request my order to be shipped from a certain date?

Unfortunately due to our busy operations, we are unable to hold orders to be shipped on a specified date.

I entered in the wrong shipping address, what should I do?

Please contact our customer care team at hello@shopthecurated.net as soon as possible. We will do our best to update your shipping address as long as your order has not been processed yet. We are not responsible for incorrect shipping addresses entered at checkout.

What happens if my parcel gets lost?

Please e-mail our customer care team at hello@shopthecurated.net as soon as possible. We will do our best to assist you. However, we are not responsible for parcels once a proof of delivery is generated. We also recommend contacting your local postal service to open an investigation.

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