All returns must be unworn, unaltered and in its original condition and packaging with tags and ribbon attached. Please submit your return request within 14 days of receiving your item.
*PLEASE NOTE: ALL ORDERS PLACED ON OR AFTER THE 22ND JUNE 2022 WILL BE SUBJECT TO THE BELOW RETURNS POLICY
AUSTRALIA & NEW ZEALAND
All orders placed via https://au.shopthecurated.net must be returned to our returns address 1250 High St, Armadale VIC.
Return Methods & Return Fees
- In-store - You are more than welcome to return your item/s at our store located at 1250 High St, Armadale VIC ($10 return fee will not apply).
- Sendle drop off - We will provide a returns label and you can drop off your return at any of the Sendle locations listed ($10 return fee applies, deducted from final refund amount). *Please note this option is not available for New Zealand, return shipping will be at the customer's own expense.
- Mail - You can arrange your own returns label at your own expense choosing your preferred courier ($10 return fee will not apply).
Due to our products selling out fast, we are no longer able to provide exchanges. However if you are located in Melbourne, you are more than welcome to come into our store to place an exchange.
Please return your item/s for a credit and you can place a new order for the correct item. To commence the return, please submit your return request via our online portal:
Credit and Refunds
To commence the return, please submit your return request via our online portal:
Faulty/ Incorrect Items
The Curated is committed to providing high quality pieces. We’re so sorry if you have received a faulty item or the incorrect item! Please e-mail us at email@example.com with your order number along with photos of the fault and our customer care team will resolve the issue for you as soon as possible.
Our team will inspect each return and items which have been damaged as a result of normal wear and tear, by accident, or your own misuse, will not be considered faulty.
Sale items are deemed final sale.
Refund Processing Timeframe
Once your return has been received and inspected, we will process your refund. Please allow up to 10 business days for the funds to clear your account, depending on your financial institution.
Any items that have signs of wear or damage will be returned to the customer.
Your item(s) should be sent back to us within 28 days of receiving you order. Returns outside this timeframe may be accepted at the discretion of The Curated AS PTY LTD and may only be refunded as a store credit or returned to the customer.
We carefully monitor the number of returns made by customers and continued returns will be flagged. This may lead to the closure of your account with The Curated AS and any future orders will be cancelled.
Updated: 21 June 2022