Full Priced Items

Full-priced items purchased online from The Curated are eligible to be returned for a refund or credit note, subject to the conditions below.

Sale Items

Sale items purchased online from The Curated are eligible to be returned for a refund or credit note, subject to the conditions below.

Please ensure the following conditions are met when returning your order:

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  Your return request must be submitted within 14 days of receiving your order.
  
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  After notifying us of your return, your item(s) must be sent back without undue delay in accordance with our return instructions.
  
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  Items should be unworn other than for reasonable fitting, unwashed, unaltered and undamaged.
  
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  Items should be free from stains, make-up, deodorant, fragrance, odours, pet hair or other marks or contamination.
  
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  Original tags and security ribbons must remain attached where supplied.
  
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  Any accessories, garment bags or other components supplied with the item should be returned with it.
  
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  Items should be returned in their original packaging where reasonably possible. If the original shipping box cannot be reused, please use secure protective packaging suitable for return transit.
  
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  Gift Cards cannot be returned for a monetary refund, except where required by applicable law.
  

You may inspect and try on an item as you reasonably would in a physical store. If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit, and this has reduced its value, The Curated may make an appropriate deduction from your refund to the extent permitted by applicable law.

Where inadequate return packaging causes damage to or diminishes the value of an item, an appropriate deduction may also be made where permitted by applicable law.

These conditions apply to change-of-mind returns and do not restrict your rights where a product fails to comply with applicable statutory consumer guarantees.

For Australia & New Zealand orders, The Curated provides a prepaid return label for $25 AUD per return.

If you use our prepaid return service, the $25 AUD return fee will be deducted from your refund.

The return fee does not apply where The Curated is responsible for a faulty, damaged, incorrect or otherwise non-conforming item and applicable law requires us to bear the return cost.

Once your return has been received, we aim to inspect and process it as quickly as possible.

Where applicable consumer law provides a specific deadline or remedy, we will process your return in accordance with those requirements.

Once your return has been processed, you will receive confirmation by email. Your bank, card issuer or payment provider may require additional time for the refund to appear in your account.

If you wish to exchange an item for another size, please submit an exchange request through our online returns process within 14 days of receiving your order.

Exchanges are subject to availability. If the requested size is unavailable, you may choose a refund or credit note in accordance with this Returns & Refunds Policy.

Items returned for exchange must meet the same Conditions of Return set out above.

We cannot reserve or guarantee the availability of an exchange item until the exchange has been processed.

Refunds will ordinarily be issued to the original payment method.

Original shipping fees and duties & taxes paid in connection with the order are not refundable for ordinary change-of-mind returns, except where reimbursement is required by applicable law.

The $25 AUD prepaid return fee will be deducted where our return label is used.

Where permitted by applicable law, we may also make an appropriate deduction for diminished value resulting from handling beyond what is reasonably necessary.

If you choose a credit note instead of a refund, the applicable credit will be issued after your return has been received and approved. Choosing a credit note does not affect any statutory right you may have to a monetary refund.

We monitor returns to protect The Curated and our customers against fraud and misuse.

Subject to applicable law, we may restrict future purchases or account access where we reasonably identify fraudulent activity, wardrobing, excessive or abnormal return activity, refund or chargeback abuse, or other material misuse of our returns service.

This does not affect your rights relating to purchases already made or any mandatory statutory consumer rights.

If you believe you have received an item that is faulty, damaged, incorrect or otherwise non-conforming, please contact Customer Care at hello@shopthecurated.net and include your order number and photographs where possible.

Faulty and non-conforming items are treated separately from ordinary change-of-mind returns.

Where The Curated is legally responsible, we will bear reasonable return costs where required by applicable law.

Depending on the circumstances and applicable law, the appropriate remedy may include repair, replacement, refund or another remedy required by law.

Damage resulting from normal wear and tear, accident, improper care or misuse is not considered a product fault where the issue was caused by that wear, accident, improper care or misuse.

The Curated's change-of-mind returns policy is provided in addition to your statutory consumer rights.

Customers in Australia may have rights under the Australian Consumer Law, and customers in New Zealand may have rights under the Consumer Guarantees Act 1993, including rights where goods are faulty, not of acceptable quality, not as described or otherwise fail to comply with applicable consumer guarantees.

Nothing in this Returns & Refunds Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.