PRODUCT CARE & SUSTAINABILITY
Do the coats come with a belt?
Yes, all of our coats come with a belt
Are there belt loops on the coat?
No. Instead we have included an extra swatch of fabric, which you can use to have belt loops tailored on. Everyone has different body proportions so we wanted our customers to be able to customize where the belt loops are placed. If you are missing your fabric swatch please reach out to us at firstname.lastname@example.org
Do you customize coats?
No, unfortunately we do not offer this service. For any alterations, we recommend bringing your coat to a reputable tailor.
My coat/sweater has a strange odour to it and is itchy.
As our coats are made with organic fibres that are not treated with chemicals to alter the feel, you may get a smell of cashmere goat. Let your coat hang and air out for several days and this will disappear. As you wear your coat, it will become softer naturally over time. We do not use chemical treatments to alter fabrics and also believe they contribute to huge environmental waste.
What is the best way to take care of my cashmere?
We recommend keeping all sweaters and scarves wrapped in acid free tissue paper, stored in a clean place free of moths. When you are in ‘sweater’ season and using your sweaters we recommend hanging your sweaters up in order to allow them to breathe.
How often should I wash my sweater?
Cashmere is a natural fibre and does not hold dirt and odours like other materials. It therefore does not need to be washed often. Washing your sweaters often can cause piling and damage. We recommend hanging up your sweater and letting it breathe and only hand wash when there are stains. We hand wash or steam our sweaters once a year.
You can see our step by step wash and steam guide with a video tutorial here.
Can I dry clean my cashmere?
We highly recommend that you do not dry clean your cashmere sweaters. Dry cleaning can damage the fibres and increase the cause of piling. However, if you do not feel confident to hand wash your sweaters you can try dry cleaning but only with a trusted and professional business.
I received my coat and it’s wrinkly, what should I do?
Your coat may become wrinkly during delivery but it can be easily steamed out. Do not iron your coat as the heat can damage the fibres. Use the steamer in one direction only – from top to bottom.
How do I clean my coat?
Like cashmere we recommend not washing your coat too often unless you need to spot clean. Our coats are a wool cashmere blend (70/30%) and highly durable. We recommend hanging them air outside. DO NOT IRON YOUR COAT - this will ruin the fabric. You can either use a steamer, put in the bathroom during and after a hot shower. Alternatively, let it naturally hang and it will become smooth again.
SOCIAL RESPONSIBILITY & TRANSPARENCY
How are you able to maintain such low prices for high quality products?
We are very fortunate to partner with a family owned factory in Inner Mongolia that believes in us. We therefore are only producing from their remaining left over yarn and we ship directly from our packing office in China to the end customer. This cuts many costs, taxes and ultimately means that the customer and factory benefit.
What is your mark up on products?
In general our mark up on products is less than 100%. Most retail stores and brands mark up almost 300% which is unfair. We make sure that the factory never has to lower their product cost for us. We mark up sometimes only 50% on some products.
Can’t find your answer here? Please contact us at email@example.com so we that can assist you further. Whilst we are a very small team, we will endeavor to respond to you within 24 hours. Thank you for your patience!